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Your partner in warranties,
claims and customer care
With more than 1,500,000 UK households benefiting from Castelan Group warranty and care solutions, we are a proven leader in delivering value to retail businesses and peace of mind to customers. You can opt for a complete end-to-end service incorporating warranties, claims handling, mobile repairs and care kits, or simply select the individual elements. Whichever your choice, everything is supported by detailed management information and structured to enhance your own activities.
Castelan warranty solutions
Castelan PremierCare warranties enable you to support customers with exceptional after sales care. The concept and application is highly flexible. You can choose the type of products you want to cover, the level of cover, the term and the pricing mechanism.
Castelan claims handling
Whatever the nature of the claim, you can trust Castelan to look after your customers with the same care as you do. All claims are handled by dedicated Castelan teams using sophisticated bespoke IT and operating from our own UK claims centre.
Castelan repair services
Whether the claim is made against a first year guarantee, a warranty or within a contract repair agreement, we can support your customers with expert telephone assistance and through our nationwide networks of mobile repair technicians.
Castelan PremierCare kits
PremierCare kits offer the potential to grow sales and increase average transaction values. There are kits for leather, textile and wood products, for boats, the automotive industry and for leather repair professionals. Each is made by Uniters SpA in Italy and distributed exclusively by Castelan in the UK and Eire.